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MGA & Carrier

What Should We Do?

Insurance consumers are now expecting quicker turnaround, lower prices, more options and exceptional levels of service, while brokers and carriers require more from MGAs. To remain competitive, it is vital for MGAs hiring new employees to help with workload, improve turnaround times and reduce existing backlogs. However, with rising wages and a short supply of qualified and experienced insurance staff, this can be a problem.

Cover Operation supports MGAs by reviewing their processes and working on improvements and efficiency to deliver quality, standardized and efficient services. It enables your organization to combine complex and profitable underwriting services with the ability to support strong relationships, which can help a firm differentiate itself in this challenging marketplace.

Cover Operation is a dynamic insurance BPO provider for MGAs. Cover Operation employees can be a virtual underwriting assistant, leveraging experienced staff with proven technologies to support your teams and connect with the carriers and agents that depend on you. We address the entire life cycle of a policy that allows easy transactions at every phase, from pre-binding to renewal.

With growing competition in the insurance business, insurance companies must be flexible enough to respond to new distribution channels and technology options. As insurance customers are continuously asking for faster turnaround, lower prices and more options, traditional contact center models can be inefficient and slow to response. Cover Operation’s model is trying to provide a scalable, experienced team that enables your team to test new methodologies, explore new technologies and implement changes quickly.

Our fully customizable operational solutions with technology, personnel and insurance expertise could execute complex, customer oriented workloads and back them up with comprehensive processing capacity. Cover Operation is also capable of providing acquisition and customer experience solutions for your organizations. Cover Operation provides experienced staff with proven technology to enable efficient transactions at every phase, from acquiring the policy and managing customer service, to providing first notice of loss and renewal support.

How Much Can You Save?

*Pricing includes all expense. No one time onboarding expense needed.

How Do We Work?

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We will take time to understand our client’s business, access requirement and operational situation. Work together with client’s key staff to analyze and create customized solutions.

UNDERSTAND YOUR BUSINESS

START NEW TASK TESTING

Cover Operation service delivery manager will make recommendations, so that our client can choose the most appropriate task to transfer. After get task procedures, our experienced professionals will learn and test.

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We work closely with clients to make sure the tasks are handled efficiently and accurately. Make sure no steps are missing, answer questions and address concerns from our clients.

FEEDBACK ON THE EXISTING PROCESS

TRAINING

Conduct team cross-training where professionals share their processing experience and give hands-on training so that other teammates could master client’s processes, systems and workflow in a short time. Experienced staff should get a further training per your specific needs.

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After we have mastered the tasks at hand, we communicate with client to decide which tasks to transfer next. When more procedures are in place, we will start a faster round from training to production.

TARGET MORE POTENTIAL PROJECTS

REPORTING & COMMUNICATIONS

Cover Operation insurance BPO service manager will send monthly reports and annual summary to timely show our performance. We also use emails and conference calls to communicate with client and address your concerns efficiently, make sure we are both on the same page and have smooth cooperation.

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Once we have mastered most of the tasks, we will have the insight and know-how about your operational situation. In order to improve efficiency, refine procedures and remove redundancies, service delivery manager will work with your key staff as well as the team to refine your workflow and give advice.

MAKE RECOMMENDATIONS & REFINE WORKFLOW

IMPLEMENT THE OPTIMIZATION

After get client’s approval, we will optimize the workflow. Work with our clients to monitor performance and make sure the result exceeds the client’s expectation.

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I.T. SECURITY

Last but most important, our I.T. specialist will collaborate with your I.T. department to establish a customizable security solution according to your specific requirement. We make sure the technology protection measures are reliable and your data is secure.

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